Hi guys,[/align][/align]I'm a new Hyundai owner. This car is my first Hyundai and most likely the last one.[/align][/align]I always believed that Hyundai is a real deal, a good value for the money. Recently I had to purchase another vehicle for my wife, so looked at Hyundai Tucson. It looked (and still does) superior for me compared to Toyota RAV4 and Honda CRV. I ended up buying used 2005 Tucson at official Hyundai dealership (Lia Hyundai at Enfield, CT).[/align][/align]What have happened next I can not describe as a pleasant experience.[/align][/align]1) The car had an open recall (driver's airbag). The dealer did not do anything about it until I especially asked him to do the recall. He said that they did not know about the recall until I told them. Official dealer knows about recalls only from customers???[/align][/align]2)At the time of test drive I'veasked the dealer about Carfax report for the car. He has promised me that. I did not got the report same day becausesome computer problems or similar.I have put a $500 deposit down. Couple days later I got the report (Autocheck) from the dealer and Carfax report on my own. My report shows that the car has been in an accident. The report from dealer is surprisely clean! Ok, let's say it's just a coincidence.[/align][/align]3)The carhas a hard cargo cover in the truckwith about 10 inches long tie hanging from the it. The tie ends with a plastic hook. It all looks genuine Hyundai.I still don't know what is the purpose of the hook. Thesalesman did not know. After couple minutes of trying to hook up the hook to something, he gave up and said that "it's probably just a random hook". Again, that is official Hyundai dealer.
[/align]4) The day before pick up the car, I spoke withthe salesman,he told me "we will clean the car, fill up the tank... etc". When I picked up the car,the fuel tank was 1/4 full (enough to reacha gas station). Nice, ah?[/align][/align]5) The CD player did not work from beginning. My wife came to the dealership to fix it. It took about 1 hour. 40 minutes of 1 hour nobody even approached the car. After they finally looked at the CD player, they said "Yea, it's broken. We have to order another one. Come back in 3 weeks." Like she has nothing better to do then drive here and there.[/align][/align]6) (Ooo,You will like this one) At the time of test drive the car had a nice Hyundai floor mats, partially carpet, partially plastic or rubber, perfect fit, with Hyundailogos, etc. When I came to pick the car up, the mats have ... disappeared. The salesman looked around and came back with an explanation that "the guy who cleaned the car probably took them out and forgot to put them back, but he already left and I can not find them. I'll ask him tomorrow and give you a call..." Ok, not a big deal, I took the car without the mats. [/align][/align]Next day - no call.One moreday - nothing happens. Couple days later I've called myself. The explanation is kind of nice: "You know, we can not find them. probably somebody took them...". Ha?But that is not all. Check with out: "You know we sell this car to you so cheap, we even lost money on this car, we can not provide you another mats!!!".[/align][/align]I started to "heat up" and complain. He promised to give me another ones. Fine. Next day my wife went to the dealership to fix the CD player, and he gave her the mats. New ones. Nice. From a dollar store across the street!!! No, really, they were not genuine Hyundai mats but those "generic fit" mats, who fit all vehicle but really do not fit any of them. The cheapest mats possible. You can not buy such crap even in Walmart. And sure the explanation is "... You know we sell this car to you so cheap, we even lost money on this car, we can not provide you Hyundaimats. They are expensive, about $100 and

 

I've had virtually no problems with my Hyundai dealerships, and I've had service and/or warranty workdone at three different dealerships. I've heard other people in Mass. complain about how horrible the dealers are up there, though. Until the car is in service for 5 years and has 60,000 miles, you still have the full warranty. If the dealer you bought from is a slug, try going to a different one for warranty repairs and stuff.

 

> Until the car is in service for 5 years and has 60,000 miles, you still have the full warranty

According to Hyundai commercial - yes.
In real life - Not true.

The I did not check right away CD player and another little features like that. That are hell, it's still under warranty. But no, The Hyundai full warranty is JUST FOR1 YEAR / 12000. Then it partiallystops for different components. Like CD player warranty expires at 36 month/ 36000 milesor so.

Warranty for my CD player is gone. :-(

 

Yeah, I forgot there are some limitations. There is the 1 year/12,000 milesI think on wear components like brake pads and clutches, the 3/36 on the radio, and I think 2/24 on the battery.

If the Santa Fe is anything like the Elantra, getting a new aftermarket stereo installed is pretty easy. I replaced my stock stereo two days after buying my car anyway (I couldn't get one on the lotwith a CD player).

 

Well im new to this site and read every post that sounds like it might help me.Sounds like a bad dealer to me and i would have been more forceful about getting treated right and getting the car fixed.Ive never been back to the dealer since i bought my tuscon,but my dealer sends me e-mails on occasion and seems interested in my being happy with my vehicle,even sent me an e-mail wishing me happy birthday!